The customer service agent changed my…
The customer service agent changed my electricity providers on the wrong date. The change of plans was suppose to be on August 27 but the agent changed it on the day we had the call, on August 5. That lead to my current electricity provider to close my account because they were notified that I was changing companies. That also lead to an early cancellation fee billed to my account. After that mistake, it has been a series of unnecessary hassle for me because I have been on the phone with everyone trying to fix their mistake! I called Save-On-Energy to get them to fix their mistake. I was only transferred to other companies and that lead me to explain everything and trying to solve their mistake again! They should really train their agents to change the plans on the date the customer asked for. That would avoid unnecessary problems and let the customer solve their mistakes with no real support from Save-On-Energy.