Lots of room- for improvement…
Unfortunately, our stay at this Orlando vacation rental was overshadowed by serious safety concerns, poor communication, and a lack of timely action from property management. Scott, Daisy, and Anne, site manager, disregarded the numerous issues at 7926 Sea Pearl Circle. Shortly after our arrival, the carbon monoxide alarm activated. We immediately contacted management and informed the office that the issue was believed to be related to a faulty propane tank for the grill. A technician was sent out, however, due to the weekend the response was repeatedly delayed. Over the course of several days: We were told a technician would arrive, but due to staffing shortages no one came. Multiple work orders were opened, yet the carbon monoxide alarm continued to go off. A supervisor was supposed to follow up, but communication remained inconsistent. Never heard from Anne despite requesting a call back. Even after a technician visited, the alarm activated again the very next day, and once again no one arrived to address the issue. A recurring carbon monoxide alarm is not a minor inconvenience—it is a serious safety concern. Having to repeatedly contact management while on vacation and still not receive a timely resolution was both frustrating and unacceptable. Checked in on Thursday- recycling was scheduled to be picked up on Wednesday. Never happened, despite having the bin at the curb the night prior. To make matters worse, we also encountered roaches throughout the house, including in the Toy Story-themed children's playroom, raising additional concerns about the cleanliness and maintenance of the property. There was trash left on the pool area from the previous renters and generally not in a state that would be considered ready to rent. Vacation rentals should provide guests with a safe, clean, and well-maintained environment. Instead, we spent a significant portion of our trip following up on unresolved maintenance issues and worrying about our family's safety. I hope the owners take these concerns seriously and improve both their maintenance response times and quality control. Until these issues are consistently addressed, I cannot recommend this property to other families.