LUBA 2 AWD: Excellent mowing performance – but disappointing support when something goes wrong
LUBA 2 AWD: Excellent mowing performance – but disappointing support when something goes wrong I have owned my Mammotion LUBA 2 AWD for approximately one year. When it works, the mowing result is excellent – genuinely one of the best robotic mowers I have used or seen. Unfortunately, my current experience demonstrates why mowing quality is only one part of owning a premium robotic mower. My LUBA has suffered a complete failure and no longer reaches a stable operating state. With the security key inserted, it enters an endless startup sequence, Bluetooth disappears and the mower becomes unreachable. Without the security key and on the charging station, Bluetooth can become available again and I can access my maps and settings, but the mower still never reaches a stable operating or charging state. I have now spent considerable time troubleshooting this with Mammotion: • diagnostic logs uploaded • numerous photos and videos provided • multiple power cycles and reset procedures • original and spare security keys tested • Vision Module disconnected/reconnected • extensive troubleshooting with Mammotion Live Support • complete video documentation of the reproducible failure The frustrating part is not that Mammotion wants to diagnose the problem. That is perfectly reasonable. The problem is the support process. I have generally responded within 1–3 hours and performed requested troubleshooting immediately. Mammotion's responses have typically taken approximately 24 hours. Several times I have then been asked for information, observations or videos that I had already provided. Instead of progressively moving toward a diagnosis and solution, it feels as though each response starts another troubleshooting cycle. Despite all the information, logs and video evidence provided, I still have no concrete resolution or realistic timeline. I was told that an advance replacement is "currently" not possible, but no reason or practical alternative was provided. This raises a broader question about Total Cost of Ownership. A LUBA represents an investment of approximately €3,000. A robotic mower is also a seasonal product – in my region it is effectively used for only about six months each year. Several weeks of downtime can therefore represent a substantial percentage of an entire year's useful operation. There is also considerable time invested in mapping a property, creating zones, defining no-go areas and optimizing everything. Then comes the long-term question. Mammotion provides a limited standard warranty with only a relatively short optional paid warranty extension. Once that protection ends, customers inevitably have to consider the economics of major repairs: replacement parts, troubleshooting, packaging, shipping, repair time and ultimately whether repairing an older mower still makes financial sense. At approximately €3,000, this matters. The real comparison is not simply LUBA versus another robotic mower. It is also against a high-quality conventional mower that may provide many years of service, or paying a professional gardener. If reliability issues or extended downtime become significant, the original business case changes considerably. I genuinely like the LUBA and its mowing performance. That is why this experience is particularly disappointing. A premium product is defined not only by excellent hardware, but by the complete ownership experience: software stability, reliability, repairability and responsive after-sales support. Based on the mowing performance alone, my rating would be much higher. Based on my complete ownership and current support experience, I can currently only give 2 stars. Video documenting the failure on YouTube ("Mammotion Luba 2 AWD Boot Loop? A €3,000 Premium Mower and the Real Cost of Ownership")! UPDATE 10/26: after Mammotion's reply: I received a full refund, but only after 40 support emails (~80 exchanged) in two months, troubleshooting and legal research. Offers contradicted each other: repair+compensation became either/or. Their depreciation proposal effectively valued the mower at zero after its two-year warranty. I argued for a nine-year lifespan; mowing is seasonal, too. My time remains uncompensated. I switched to a half-price Husqvarna 312V with equally good results. It's slower, but scheduled zones let us use the lawn while it works. Map boundaries are easier to edit. Cleaning is simpler: Mammotion traps grass in hard-to-reach recesses; Husqvarna has one cutting disc and permits hose-rinsing. I mow by daylight to protect wildlife. Its 60-month service plan looks promising, but after payment I received little guidance on arranging service. Include downtime/maintenance/time 👎