3 years of charges for an app I didn’t use
I signed up for Every Mother in 2023 during my first pregnancy, used it for about a month, and believed I had cancelled. I hadn't had the app downloaded on any device since — no logins, no usage, nothing — yet I was charged for a full annual membership renewal in 2024, 2025, and again attempted in 2026. I only discovered this because a payment method I'd since cancelled for unrelated reasons triggered a "please update your card" email. Otherwise, this likely would have continued indefinitely. When I reached out, their support (a mix of an AI bot and then a human rep) confirmed the account would be cancelled going forward, but declined to refund any of the past charges, citing a blanket no-refund policy. I understand every company needs a policy, but three years of charges for a completely inactive account is a different situation than someone simply changing their mind — and I was disappointed that no exception was possible even after a "human review." I came to this company during one of the most exhausted, overextended seasons of my life — pregnant or postpartum for three years straight — and I think that's exactly the kind of situation a company built around supporting mothers should be able to show some flexibility for. I'd encourage anyone signing up to set a calendar reminder to double check your cancellation went through, because their system will keep billing you indefinitely without any usage-based checks or reminders