Good Company, Very Poor Experience
I chose Strong Home Mortgage because I found David to be very responsive and they lowered their rate to better match a competitor quote I shared. I was fairly pleased with the speed of underwriting and engagement with David until the actual day of closing. Everything nearly fell apart on closing. We had planned to have the deed in our revocable trust's name and all title paperwork appropriately reflected this. The mortgage documentation did not. The title attorney and realtor blamed it squarely on David and Strong Home Mortgage and David never disagreed with that assessment nor provided a counter argument to me. It seemed as though David simply didn't talk to the title attorney nor realtor leading up to the closing; he didn't even realize there was an issue until my realtor called him the morning of closing. The amount of stress it created on my wife made me never want to use Strong Home Mortgage again. I was in California for some Army training so I was desperately calling David. As I stated above, he never provided any details on what happened or why it happened. When I told him the title attorney and realtor were blaming him and the mortgage company he simply replied with 'glad you closed.' We did end up closing that afternoon (same day) but the deed was not titled how we had preferred and we had to pay an extra fee to the title attorney to redo their paperwork. I cannot in good conscience recommend Strong Home Mortgage to anyone else and I am extremely unlikely to use them again.