Travelled London to Mumbai and back
Travelled London to Mumbai and back. Each a 9.5 hour flight. No gluten free option on the first flight. For the second flight, had a chat with their customer services, who struggled to understand that vegan and gluten-free are not the same. When I finally made him understand that, he checked back and advised that they couldn't serve me gluten-free meal on the flight. The request was made more than 5 days before the flight. They simply have no understanding of coeliacs and no provision for gluten-free meal. Very disappointed. A low cost airline should not be given premium long-haul sectors. I understand that the route will be discontinued at the end of August. Serves them right.