Rug arrived damaged
Loved the look of this rug online and took a lot of care making the decision to finally order for my lounge room considering I am in Australia. Customer service was excellent prior to and during the ordering process. There was an extra surcharge with FedEx for shipping/customs. The rug arrived damaged with a hole torn through it from transport. Customer service has been very poor since and despite lodging a claim online I have heard very little back from the company. Really disappointed with the customer service at present when I have spent close to $2000 on a rug that is damaged and unable to be used. Please contact me to rectify this.