Alert: Harassment and money extortion airlines that targets vulnerable senior citizen travellers
I had heard it from others to avoid Indigo airlines for their shady antics to earn money but somehow ended booking it for my elderly alone travelling parents and today I realized that I made the biggest mistake of booking flights with indigo for my elderly parents. Such shameful and uncourteous staff that they even have no shame in harassing an elderly senior citizen couple. No words to describe the behavior of the check-in duty manager at the counter. Firstly they were misguided to another counter by an indigo on ground personnel. When they finally reached the correct counter all rushed and puffed and naturally a few mins late. The supervisor instead of empathy showed absolutely pathetic attitude and didn't even listen to them. Their bags had been weighed and they were all about to be issued the boarding pass by the check in staff but the sinister check in manager arrived and said no you can't go and will have to pay extra in order to take next flight. Clearly all they want to do is steal money out of helpless and vulnerable elderly by misguiding them to wrong check in counters and then deny flight after making them late to charge extra money for a seat in the next one. Shame on you indigo.....really shameless airlines. Full of shit ethics and no morals. Feel ashamed that India has an airline like you that can stoop so low to earn just a few bucks. The stress, tension and harassment my parents had to go through for this petty ploy of yours to earn money...is unforgivable. No wonder everyone hates you. Don't worry...just keep doing like this...wait and watch and soon you'll see where sun sets. I for sure ain't coming onboard to your aircrafts ever. I hope anyone reading this takes a note and realizes what they are signing up for when they book indigo. Avoid.... avoid...avoid at all costs if you can. Wish I could give negative (-5) stars.. Absolutely pathetic airline and a shame for India.