Not Direct from Factories (Agency…
Not Direct from Factories (Agency Model): This site is not a direct factory supplier. They simply act as an intermediary agency that receives goods from various factories and repackages them for shipping connection. Exorbitant Fees: Service fees are unreasonably high compared to the actual product costs. Customers are hit with multiple hidden charges, including a 4% Bank Fee, a 4% Platform Fee, and very expensive shipping costs. Poor Customer Service: Customer support is extremely slow, and it is very difficult to get in touch with someone to resolve issues. Misleading Product Images & Quality Issues: The item pictures shown on the site are not real representations of what you receive. They often send cheap, low-quality knockoff versions that the platform cannot control. Additionally, many scam factories on the site never ship out the goods at all. Unfair Cancellation & Refund Policy: Getting cancellations and refunds takes a painfully long time. When you request a refund, they refuse to return all the fees you paid—including shipping fees and service charges—only refunding the base item cost. On every single order, you end up losing 10% to 30% of your total payment permanently. False Association Claims: Their marketing claims of being part of the "Alibaba Group" are completely untrue, and they have no official connection to 1688.com either. Recent Rebranding and Price Hikes (Fabulk.com): Due to accumulating customer issues, they changed their site name to Fabulk.com and jacked up all selling item prices by up to 35%. While the factories never raised their prices, Fabulk did—claiming it was for "better quality control," which is completely unjustified.