ABOVE AND BEYOND CUSTOMER SERVICE
Needed to get the soft landings quick before our trip to New York City for a wedding and a trip to Europe and in an hurry, I accidentally placed the order without adjusting the shipping from standard to overnight. I emailed customer service and John got back to me IMMEDIATELY. He explained my options and even went ahead and cancelled my order for me via a simple email reply. No fumbling around on the website just a quick “go ahead” and it was cancelled and refunded! I re placed the order, selected the overnight shipping and PRESTO! Never have I had such streamlined and personalized customer service! Love this product and their team so so much! Couldn’t recommend it more!!!