Evolve has no regard for human safety
Customer support is really difficult to work with. They use deceptive tactics to keep your money when requesting a refund. One agent sent contact information for someone who they claimed could authorize a refund, but when I called that individual, they turned out to just be the on-site property manager. I was trying to resolve this issue for over 10 hours on the phone but was constantly getting redirected. There was a federal public health emergency declared in the area of my rental, yet Support claims their 'database' said our area was fine. I later found out from my 4th different agent that their 'specialty' team just looked at the news to determine if my rental area was effected. Absolutely unbelievable. Uncoordinated and no regard for human safety. The worst part of it all was how forced their dialogue is. They will always start off with 'I completely understand your situation...'. Their support chat is most likely a bot who can ping a real human to chime in at times, however, they also use the same ai phrases over and over with absolutely no resolution. One call lasted over 45 minutes with 35 minutes of it on hold. Absolutely frustrating and will never deal with Evolve again.