Terrible Customer Service Experience.
I am not sure what Fotor is but the charged me over 300.00 a week and a half ago. I am sure that at some point in the past I signed up for it and used it. I received no email alerting me to an upcoming renewal. I contacted them immediately asking for a cancellation and a refund. They agreed to refund $130.00. Saying it was 60% of the last invoice. Apparently the charge was 2 invoices. They said they were being generous since the service is rendered as soon as the card is charged. I asked what the service was and never got an answer. I asked for details on how the service deteriorates and loses its value so quickly that refunds cannot be issued. I received no answer. I asked that the 300.00 plus be prorated based on the time I was charged, the term of the service, and the time I asked for a refund and they refused. Just an untrustworthy, duplicitous company. It is not their fault that I have no idea who they are or what I used them for in the past, but most companies send reminder emails when a subscription is coming up. And most would not be so greedy with a refund request.