They helped
Edited from one star: I was reached out to by a supervisor and was assured that my order has been prioritized, the issue appatently stems from a platform change in their shipping and this issue has effected many orders and they are trying to get it corrected but unfortunately some customers have experienced delays as a result. As a guy who works for a corporation, I can understand the headache switching systems can be and it is not a reflection of the company as a whole, had this been explained previously I would have held my review. After speaking with their management I am satisfied and greatly appreciate their reaching out to make sure I was taken care of. It goes a very long way with me personally when someone can admit it was a mistake, even if unintentional and take full accountability. They have very much re-earned my trust. though i can't glow bomb them for shipping in this instance, how they handled it, however, is top notch! Original post: Its been 9 days and my order hasn't shipped. Ive reached out multiple times and ikeep getting it will ship today for the last 4 days. Lies and starting to feel like i might have been scammed. Website is absolute hot garbage to navigate and there is no real time resolution to inquiries, i mean they answer but with made up reasons, i know this because all 4 times i got different excuses, ranging from a new shipping building to ups isn't picking it. All b.s., gonna file a fraud claim with american express.