You need a ZERO star rating
You need a ZERO star rating. I'm currently celebrating the 1 year anniversary of attempting to resolve an issue with bestbuy.com account - namely that there are 2 accounts on their system with the same email address. One had the correct phone number, 2nd with the landline at the delivery address. NO ONE can fix it. There is no second tier of support when you contact them. All the reps that promise to get you someone to help just dump you back in the same queue. Don't waste time calling their exec offices - the phone robot dumps you into the same queue. I've finally had enough. I've run thousands through Best Buy over the years. They're never going to see another dime.