The company is a scam package yet to be delivered
Well it turns out that the help from the supervisor was useless and did not provide any resolution. I am again finding myself calling to get an update on my package and yet I keep getting told it it on the way but UPS shows they never received it. These folks are a scam I have placed a dispute with Affirm to get a refund and I will not do business with this company ever again. I think they are overseas scammers.