**My mother died
**My mother died – and my request was not even worth a reply** I am deeply disappointed by the way Wowotrip handled my situation. My mother passed away the night before I was due to travel to Frankfurt. Of course, attending the concert and staying at the hotel was no longer an option. I fully understood that my booking was officially non-refundable. I simply asked Wowotrip for some compassion and a goodwill refund due to these exceptional circumstances. I even offered to provide my mother's death certificate. My first request was rejected. I then contacted Wowotrip personally, explained what had happened and kindly asked them to reconsider. I received **no response at all**. Losing your mother is painful enough. Having to deal with a company that cannot even find the time to acknowledge such a personal tragedy makes an already heartbreaking situation even worse. I wasn't asking for special treatment without reason. I was asking for a little humanity during one of the hardest moments of my life. Sadly, I found none.