Poor customer service and delays
We purchased blinds for our entire home through Blinds To Go prior to moving in. While the initial sales appointment went well, the promised delivery date was delayed. Because we needed blinds before our move-in date, we requested to cancel. Unfortunately, our salesperson was unhelpful and unprofessional—blaming us for causing him stress and putting him in a tough spot, rather than working with us to find a solution. While I understand sales is commission-based, guilt-tripping the customer is entirely unacceptable. Although they eventually managed to rush our order, communication was poor regarding next steps, and the installer was delayed on the day of installation. We ended up using a smaller, local vendor for a portion of rooms in our house. The smaller company was less expensive, delivered on time, and provided a significantly better customer experience. We originally chose a major chain expecting better reliability, but was thoroughly disappointed.