Great customer service, iffy policies
This company has truly excellent customer service. The rep who helped me, Delia, was extremely kind and thorough. They were clearly a real person writing real responses, they weren't an AI chatbot or sending generic AI text at any point. So everything I say next is completely detached from this representative, who I sincerely appreciated! I received a Coolify Cyber Fold neck fan as part of a gift exchange. It's a new model that only released this year. However it suddenly stopped charging or powering on, despite me following all troubleshooting steps. Because it was a gift and I don't have access to the receipt, I am not eligible for any warranty at all. Frankly I really don't appreciate any company with this kind of policy, especially for a product that hasn't even been on the market for an entire year (so therefore all units should be covered by their 1-year limited warranty until some point in 2027). It's just frustrating. So again the customer service I received was excellent, and it isn't the rep's fault that they can't break company policies. They also went above and beyond in trying to find me a solution, offering me a discount on a replacement purchase and so on. But I am miffed with the policy itself in this case and I'm frustrated that I had to discard a defective $280 neck fan that only worked for a couple of months.