AI Features Promised but Not Delivered
I purchased Makes You Fluent in early May 2026 after reviewing advertising that promoted AI-powered conversation and practice throughout the program. After purchasing, I discovered that the AI functionality was unavailable in most of the sections where it had been represented as a key feature. Since my purchase, I have contacted customer support multiple times over a period of several months seeking either restoration of the advertised functionality or a refund. Although I continued working with the company in good faith, the promised AI features have still not been provided. I also requested a refund, but that request has not been honored. Because I spent considerable time trying to resolve the matter directly with the company, PayPal later declined my dispute solely because it fell outside their filing deadline—not because they determined that my complaint lacked merit. Several weeks ago I sent the company one final written request offering to resolve the matter amicably through a refund. I have received no response. This review reflects my personal experience. I hope the company either delivers the product as advertised or provides refunds to customers who purchased it expecting the advertised AI functionality.