Misleading marketing on UV/sun protection — refused a fair resolution
Purchased the Seal Skin ProGuard cover for my 2019 Prius Prime, and it failed within less than a year (8months) due to prolonged sun exposure. This directly contradicts their marketing, which advertises "UV-resistant material" that "prevents sun damage, fading, and discoloration," plus a "two-year warranty." Nowhere on their site is there any disclosure that prolonged sun exposure would shorten the cover's life — despite their warranty page claiming "unlimited protection" and "no exclusions." I offered a reasonable compromise: let me upgrade to a higher-tier cover actually built for sun exposure, and I'd pay the price difference myself. They declined to work with me on this. Disappointing experience from a company that markets itself on "no exclusions" — the marketing doesn't match reality. Would recommend researching independently before buying, especially if you're somewhere with strong year-round sun. BTW, I live in California. Update: They flagged my review and it was subsequently taken down. However, I contested this action, as I believe my position is valid and my review was fair and reasonable. It appears they responded publicly to the review, yet never followed through on my email correspondence. This suggests an effort to create the appearance of addressing the issue, without any genuine commitment to resolving it. You will know your in a good company on how they resolve their issue instead of brushing it off.