Total Scam
Total Scam. Booked a flight. Did not receive a record locator. Received an email saying I had to call to confirm my booking when, in reality, it was for them to try to bait-and-switch. I reached some guy who sounded like an offshore call center scammer who said my ticket was not confirmed, that United had me on standby, and that no seats were available, which was a total lie; the flight was not full. Then he tried to sell me a Southwest flight that departed much later and would take several more hours to arrive and cost triple the price. Totally unacceptable. Called back on the 800# instead of the 305#, and the same guy answered! They lure you in with lowball fares they don't have access to, then try to sell you a totally different flight at a higher price. Don't waste your time. Their website also falsely advertises 4.5 stars on Trustpilot, when its rating is actually 3.2! TrustFares Team Subject: Action Required to Confirm Your Booking to me Dear Traveler, Thank you for choosing TrustFares. We are reaching out regarding your reservation (Reference: TFSXXX). To complete the booking process, we kindly request a quick confirmation call. Please contact our support team at 1-330-259-7791 at your earliest convenience so we may finalize your reservation details. If we do not hear back from you within the required timeframe, your reservation may not be completed. Thank you for your cooperation." Their email wasn't to confirm my booking; it was to upsell me another flight at 3x the price.