Title: $599.94 Annual Plan—120-Minute Wait Takes 1–2 Days
I purchased TopView.ai’s annual plan for $599.94, primarily because it advertised free Unlimited Seedance generations. Unfortunately, the service has not matched my reasonable expectations. The platform displays an estimated waiting time of 120 minutes. However, in my actual experience, a generation takes between one and two days to complete. This significant difference between the displayed estimate and the actual waiting time makes the Unlimited feature extremely difficult to use. I contacted TopView’s support team. They confirmed that all video models supporting Unlimited generation share the same queue, meaning that switching to another Unlimited model will not necessarily reduce the waiting time. They also acknowledged that the feature is currently difficult to use because of high demand. Support said they expect the queue to improve gradually, but they provided no specific date. They offered to extend my Unlimited access as compensation but did not specify the length of the extension or when it would be applied. These waiting times and shared-queue limitations were not clear to me before I purchased the one-year subscription. Had I known that a generation displaying 120 minutes could actually take one or two days, I would not have paid $599.94 for the annual plan. I am asking TopView.ai’s management for a clear resolution and fair compensation. I will update this review if the company resolves the problem.