Lymow One Plus-Support Team properly handled my issue
I recently contacted Lymow support using the Help Center on their website. By creating a ticket, I was able to get my support issue addressed and had great communication from Ivy throughout this process. My mower ended up getting replaced with a new unit, but I was informed throughout this process. I am pleased that Lymow is standing behind their warranty on the mower and hope to see continued improvements in future generations.