# Shorts are Tight, Returns Are Expensive, and Customer Service Is Nonexistent
I’m seeing people talking about “good” customer service… but what customer service? You’re literally talking to AI. Whenever you try to communicate via email, you immediately receive an AI-generated response, so you can forget about any real human consideration or support. The returns are also ridiculously expensive. Sending the items back from the Netherlands costs around $10, which I find excessive, especially when it comes to clothing that you need to try on before knowing whether it’s the right fit. What’s even more frustrating is that the website doesn’t clearly state how much returns will actually cost. This should be made transparent before customers make a purchase. Overall, I’m really disappointed with the customer service and the lack of transparency regarding returns.