very bad experience with this…
very bad experience with this management, i am traveling Muscat via dehradun to Hyderabad. flight was delayed first then they said next flight will be after 2 hours, after 2 hours they said its cancelled and miss guide all passengers. many passengers got angry. they were not providing hotel for stay ,in last moment ( after 5 hours)they provide a cheapest hotel and after delayed some people got refund money and went home who has options. because of this flight my second flight muscat to duqm which is not covered by airlines they said its not their responsibility. but as simple as my second flight was cancelled because of this . anyways we understand some time it's happen but staff was very rude some male staff was very rude and Manager who was wearing glass he was just fighting with people. i appreciate their was some good staff too her name is swati she was handling passanger nicely and trying to do her best and one CRPF lady miss TOMAR she also try to make happy and handle the situation she was really very kind and she understood the situation. she talks us polity. passanger are are also kind and didn't made a big problem. but everyone was not satisfied with this management. and my HR who is omani also said this airlines is very bad he didn't had any option otherwise he never suggest this airlines for his staff. he got many compliments now you can judge a non indian person knows about this airlines. i request to airlines please re check your team and hire good one who can handle situation nicely. they has lots of excuses but never agree with their mistakes. atleast learn how to talk with angry passengers.