Booked two different walking tours…
Booked two different walking tours through your company. The private tour of the Vatican was excellent. Very highly recommended to all of our friends and family come here. The small group private tour of the Colosseum was frankly terrible. We handed in our earpiece about 45 minutes in. Our tour operator was perfectly fine, but when I signed up for a small group, the website suggested that was between six and eight people. We had nearly 20 in our group. None of them could keep up and within the first hour, we had barely scratched the surface. Beyond this, I booked the first opening tour nearly 9 months ago. Only a week before we arrive did I see that that was not kept and instead we were given the 10:40 AM experience. Which is just about the worst time of the day to do any tours outside in the sun in Italy in August. To say I was disappointed in this under expresses my frustration. So much so, that I ended up buying a small tour through another company for the next day at the opening time as I paid for. That was excellent. I doubt that anything can be done from your end for recompense, but I am really disappointed, and I will not be recommending walks of Italy to any of my family and friends who come here often if something can’t be done. Doug Vinish