Misleading Information and a Huge Waste of Time
**Extremely Disappointed with ADT – Misleading Information and a Huge Waste of Time** I am extremely disappointed with my experience with ADT and the way my billing issue has been handled. Before my installation, I spoke with **two different ADT agents**, and both confirmed the same pricing: **$10.59 per month for the equipment and $40.49 per month for monitoring**. Based on that information, I understood that I would be paying the equipment financing monthly over the 24-month term. When the technician came to install the equipment, I decided that I wanted to pay a portion upfront. The technician ended up charging me **$635.65 upfront for the equipment**, which was already processed. He then told me that I would still pay the **$40.49 monthly monitoring fee**. After doing the math, I realized that I would effectively be paying **$381.49 more over the 24-month period** than what I was originally told I would pay under the monthly equipment financing arrangement. When I contacted ADT to resolve the discrepancy, I was told that because I had already paid for the equipment in full upfront, I was no longer eligible for the discounted monthly financing rate. This has been an absolute nightmare. I have spent **the past three weeks calling ADT more than 10 times**, explaining the same situation over and over again to different representatives. Each time, I had to start from the beginning and repeat everything. During my last call, the representative told me that the **local branch would contact me** to resolve the issue, potentially by providing a credit or refund. I waited, but **no one ever contacted me**. Today, I had to call ADT again myself, only to be told essentially the same thing—that because I had already paid the equipment upfront, there was nothing they could do. After three weeks of calls and countless hours of my time, the "resolution" was a **one-time $40.49 credit**, which is simply one month of monitoring. I was also offered a free smoke detector or key fob, neither of which I need or asked for. I declined and asked if they could provide additional credit toward my bill instead. I was told they couldn't do anything further and that I would have to **call back next month to ask for another credit**. Why should I have to keep calling every month to receive credits to resolve a problem that was caused by inconsistent information from ADT in the first place? This has been incredibly frustrating and disappointing. The amount of money is one issue, but the bigger issue is the **lack of accountability, poor communication, and the amount of time ADT has wasted** trying to get this resolved. I relied on the information provided by ADT representatives when making my decision. If two different agents confirmed the same monthly pricing, customers should be able to trust that information. Instead, after the payment was processed, I was essentially told that there was nothing ADT could do. **I will absolutely not be renewing with ADT after my 24-month term, and I will never use ADT again.** There are plenty of other home security companies out there, and customer service like this is not worth the hassle. **Very disappointing experience. I would strongly recommend getting everything in writing and carefully reviewing the payment structure before committing to ADT.**