Customer Service Deliberately not Verifying
I have been trying to verify my account now for over a week. They want me to verify ownership of the card by sending them a screenshot of the card which I have done numerous times. I have also sent them statements and everthing else. Their customer support just keeps ignoring my emails and sending the same email over and over. Since August 16 there are 19 total emails between customer support and myself. Will update as we move this along. I even sent them a selfie of me holding the physical card and that wasnt good enough. Also sent them the chat history between me and cash app support where they are telling me its not possible to screenshot the card with information visible. update: Then why isnt your support team helping. you have been asking me for proof of account ownership clearly stating that a recent bank statement will suffice. I have submitted my bank statement 3 times. Why isnt it accepted? New Update08/22/26 After 10 days and sending my bank statement 15 times they have now refunded one of my purchases and closed my account. Cashoomo should not be allowed to operate like this. I will not stop until they are shut down.