I bought a double water fountain for my playground
I bought a double water fountain. When I received it, a bracket to hang it on the wall was missing and the piece that does the connection mount was bent, which is also needed to connect the two. We called and spoke to someone, they were not trying to replace the unit which stated was new. I had to go through replacing the bracket and get someone to try to unbend the piece that was bent. I paid them good money for everything to be intact, not to be sent pieces that should have already been together. It was very frustrating they tried to make it right by crediting me $100 back, but I didn't care about the money, I wanted what I paid for but they would not take it back. It's like buying a new car getting it home and the starter don't work, but you send me to warranty to fix the issue and fill up my tank. Why do companies operate like this? We spend our money to get what you are advertising, not to have to go straight to repair mode. Do better by your customers.