The Customer Experience Team works hard to make sure that any issues you have will be quickly dealt with in the way that maximizes customer satisfaction.
After deciding that the All Around11’ 8.0 was the right board for me, I used Apple Pay. Instead of changing the shipping address to where I was staying, I left it as my billing address. My order went in after iRocker was closed for the day, so I immediately sent an email asking them to change the shipping address. I got an initial response from Kurstine from the Customer Experience Team first thing in the morning which was that the warehouse automatically starts filling the order and the shipping address is difficult to change. However, Kurstine made some calls and within an hour was able to report back that she caught the order in time and that my board would be shipped to the address I wanted. If the board is as good as the Customer Experience Team, I’m going to be very happy.