L Refund
I ordered a top up for Oxide: Survival Island which has a limit of 1 per account. My Oxide account has not yet claimed the offer nor hit that limit, yet my order got cancelled for this reason "Looks like you’ve reached the purchase limit for this item. But no worries, we’ve got your back! If you’d like to: • Update your game account, • Cancel the order to try something else, Just connect with us via Live Chat. Our team is ready to assist you quickly and get things sorted. Thanks for choosing SEAGM!". I reached out to support, they told me that they really couldn't process it and refund is the only option. They said "We sincerely regret that we’re unable to proceed with your order due to purchase limit. As a result, we would need to proceed with issuing a refund. Kindly confirm your preferred refund method: Original Payment Method: Refunds will exclude third-party processing fees (charged by the payment merchant). Processing time varies; please review our Refund Time Information for details. SEAGM Account Balance: Instant refund, available immediately for future purchases. Please reply with your choice (1 or 2), and we’ll prioritize your request. I paid with an E-Wallet and I obviously chose the first option. Yet they came back with: Dear Customer, If you would like to proceed with the refund, please note that refunds to the original payment method will exclude the payment fees. **Please note that any applicable processing, payout, or international transfer fees will be deducted from the refund amount.** To process your refund request, please provide the following information: **1**. Account Holder Name: **2**. Account Type: Business/Individual **3**. Name of the Bank (GCash is not supported): **4**. Account Number: **5**. SWIFT Code: **6**. Email Address: **7**. Mobile Number: **8**. Tax ID: **9**. Beneficiary Address: **10**. A detailed bank slip of the transaction or bank statement: Once we receive the above information, we can proceed with your refund request. I paid with GCash as an E-Wallet yet when it's time for refund they wanted a bank transfer. Obviously, I got forced to refund to just a SEAGM balance but there's nothing I can really do. P.S I was gonna rate 1 star, but I got a refund so they're getting 2.