Frustrating experience
Frustrating shopping experience. The company at first sent the wrong tee shirt. They apologized and promised to replace the tee shirt, but said it would take 2-3 weeks. After a week, I asked for an update and they told me the shirt was being “remade” and to ask for a tracking number in 5-7 days. A week later I asked for a tracking number, and I was told the item had been delivered. They showed me a tracking number (which it turns out showed a shipment at the same time they told me to ask in 5-7 days) and a delivery the previous week. I searched all over and found the package stuck between a storm door and a door we rarely use. When I opened the package, the new tee was made of some crappy tissue-thin material that’ll fall apart after 2 or 3 washes — not the heavier quality material the original (and wrong) tee came in. When I complained about that, they offered a 30% credit, which I accepted to resolve my complaint. Then, a few days later, another tee showed up — which was labeled 100% cotton and does feel heavier, although I’m not positive it’s really all cotton. I appreciated the effort, but I think it was mostly an effort to get me to delete or edit my original 1-star review. I do appreciate the efforts made by their customer support to make things right, but it shouldn’t be this hard to buy a tee shirt online.