Rotimatic next unreliable and piece of junk
Rotimatic next was initially good but gave us many different problems on a consistent basis. We faithfully followed cleaning instructions every time before we start. We used the Ashirwaad whole wheat flour and correctly selected the same. Still we got following problems - dough ball not formed - dough balls getting stuck without the machine and us realizing - roti half the size, fat and uncooked - clean dough container despite being clean - tunnel blocked despite not being the case - machine getting stuck and just pausing at random times with power reset as the only option It’s ok to have problems if there is support to fix them. Rotimatic support is the worst of any company i dealt with. The app has chat support but responses take days. I managed to get a service live appointment but the technician did all the standard stuff making me clean the already clean machine. Then she said applying a firmware update will fix the machine but then she cited some problem pushing the update and will do so after the support call. But that never happened and I’ve been trying to contact them for several weeks with no luck