No customer service. Manipulative return policy.
I have been emailing your company since 7-16-26. I received one response which was vague and did not answer any of my concerns. When I tried to reply, that was it… I never heard another thing and it’s been since 7-18 after I have emailed almost 6 times asking for an answer. I tried calling the phone number listed and there is a constant busy signal. I find it hard to believe all these positive reviews when I cannot even receive communication back and nowhere to reach anyone. Ironically, I have received emails asking if I am happy with my order. I had conflicting issues with the information on the website as I was looking to return the larger model for the smaller model. On the main page of your website, it says 100% refund because of the satisfaction guarantee. It also says free exchanges. When I looked at the return policy, however it says I would be charged a $20 fee. I was not offered that special deal for the free returns when I checked out originally. Also, it says there that exchanges are not accepted. I’m really frustrated because everywhere I look it says your company strives for 100% customer satisfaction. I would really really appreciate a response and a confirmation for my return hopefully without the $20 fee. I am not one to carry an issue this far, But at this point, I feel the need to contact the Better Business Bureau