Cancellation is practically impossible.
Cancellation is practically impossible. I was charged CAD $135.18 on August 2026 for the renewal of my MakesYouFluent subscription, even though I did not intend to renew it. I acknowledge that this is partly my responsibility, as the automatic renewal must have been indicated somewhere in the terms. However, I would have appreciated receiving a notification before the renewal. I immediately requested cancellation. I was instructed to use their Selfservice portal to cancel the subscription. The problem is that I cannot log in: the website says that my password is incorrect, and the password reset function does not lead anywhere. I therefore cannot access the “My Subscription” section to cancel the subscription myself. I reported the problem to customer support and requested that they manually cancel my subscription and refund the CAD $135.18 charge. So far, my refund has been refused, and I keep being offered a 70% discount on future renewals while being redirected to the same links that lead nowhere. I find this particularly problematic. When a customer cannot access the cancellation system, there should be a simple way for customer support to cancel the subscription without requiring multiple exchanges that appear to be handled by AI. My advice to potential customers: carefully check the automatic renewal terms and be aware of what you may have to go through when you want to cancel.