Terrible way to do business
I purchased a decorative bowl for around $250–$300 and paid the amount I was charged at checkout. Months later, I received an email demanding an additional $65 for customs/import fees that were not collected or clearly communicated at the time of purchase. If there are additional costs associated with importing an item, those should be disclosed upfront not passed on to the customer months later. What makes this even more unacceptable is that I was then told the $65 balance would be sent to collections if I didn’t pay within days. I have no problem paying legitimate fees when they are clearly disclosed and handled properly. Coming back months later because your company failed to account for a charge is not acceptable customer service or a professional way to do business.