Five weeks of problems — I can no longer rely on Blue Apron
I genuinely wanted to remain a Blue Apron customer, but after approximately five straight weeks of problems, I am seriously considering canceling. This is not one missing ingredient. Nearly every recent order has had significant issues. One order had problems with ALL FOUR meals: potatoes and an egg were missing from the meatloaf, tortillas and corn were missing from the tostadas, Sweety Drop peppers were missing from the Greek chicken bowls, labneh was substituted with sour cream, and soy sauce was sent instead of soy glaze. Sending a tostada meal without tortillas is honestly unbelievable. The following week was worse. I specifically ordered meals for FOUR PEOPLE because I had guests and was relying on Blue Apron for dinner. The box arrived missing TWO ENTIRE PACKS OF CHICKEN, the risotto, and corn. These weren't optional toppings—they were primary components of the meals. I received several emails from Blue Apron about comparatively minor ingredient substitutions that week, yet somehow there was no warning that two packs of chicken would simply be missing. Then, five days before my next delivery, Blue Apron informed me that FOUR of the recipes I selected were unavailable due to inventory constraints. Their email said the order wouldn't be processed unless I took action. I didn't make changes, yet I later received a notification saying the order was delayed/rescheduled rather than canceled. Customer service has repeatedly responded by adding credits to my Blue Apron account. After five weeks, I don't want more credits. Credits force me to continue ordering from a company that has repeatedly failed to provide the complete meals I paid for. The entire reason to pay for a meal-kit service is convenience and reliability. I shouldn't have to go grocery shopping for chicken, risotto, tortillas, eggs, potatoes, corn and other missing ingredients just to make the meals I've already paid for. I've now requested refunds to my original payment method and filed a BBB complaint. I gave Blue Apron multiple opportunities to fix this because I wanted to remain a customer, but five weeks of repeated fulfillment problems is unacceptable.