Impossible to cancel
Extremely frustrating and unacceptable cancellation process. Support keeps replying with cryptic, repetitive messages asking me for an invoice that I was never provided in the first place. Instead of resolving anything, they keep sending me in circles and asking for documents I do not have. To make matters worse, the app and the company/payment system you actually pay through are not even the same. I was told by support that Paddle acts as a reseller and that my request had to be forwarded elsewhere. So as a customer, you are passed between different companies while simply trying to cancel. At this point, the process feels either completely incompetent or deliberately designed to make cancellation as difficult as possible so customers keep paying. Impossible to deal with, and I would not recommend this app to anyone.