Jelly Bras
I ordered 4 Jelly bras (1 White M, 2 Black M, 1 Skin M). Received the correct Skin M and one correct Black M, but instead of the second Black M I was sent a size L, and instead of the White M I received a completely different item, an 85C underwire strapless bra I never ordered. I’ve emailed customer service three times over several weeks (before and after delivery) and have not received a single response. I also filed a report through Shop, which forwarded my complaint to Bombonds directly, still no reply. I’ve ordered from Bombonds before and the product itself was fine, so this review is specifically about the total lack of customer service when an order goes wrong. If your order arrives correct, you’ll likely be happy with it but if anything is wrong, be aware there appears to be no way to get it resolved. I’m left wondering how can an order department get it so wrong and a customer service department not respond.