Very disappointing experience
Very disappointing experience. I placed my order on August 22, and at the time I was given an estimated delivery date of August 27. Today is August 27, and my package was not delivered. What is even more frustrating is the lack of useful tracking information. Unlike other shipping companies, there is no clear delivery date or estimated delivery time, so customers have no idea when to expect their package. Customer service simply told me to wait for another tracking update or contact the courier myself. That should not be the customer’s responsibility when the order was supposed to be delivered today. If a delivery date is provided at the time of purchase, customers expect the order to arrive within that timeframe or, at minimum, to receive a clear and timely update when it will not. Very frustrating experience. I would not recommend CarParts.com if you need your parts by a specific date.