Terrible customer service
The product was just ok, my bigger issue with RYOBI is their customer service/warranty. They are giving me the run around on my weed whacker that broke and I’m assuming it is because it is a discontinued model and they don’t want to send a new one. I have been waiting 1 month for a shipping confirmation email of the replacement, I don’t think they are ever actually going to send it. The process for even submitting the claim was annoying, finding the model numbers and serial numbers, then submitting a video of what is wrong with the product and then they turned around and told me I needed to take it to the closet service repair center (55min away). When I sent an email ripping them a new one I received an email saying they will send a shipping confirmation email when the product ships. I’m actually not even entirely sure they they are sending a new one cause no actually said they were replacing it, they email just said I will receive another email with shipping info. That email had nothing about what was being sent.