Ordered a modular couch on 5/1–have yet to receive it
Ordered a Field 3-piece modular sofa on 5/1. Have yet to receive it. Contacting customer service multiple times only via email (as they give no phone number to contact for support) has been unhelpful. They haven’t given me a shipping confirmation or a solid date as to when I can expect my couch. This delay has greatly affected an interior design project I have going on and is extremely frustrating to say the least. I wish they were honest from the start as to when I could expect my sofa shipped. I purchased this sofa specifically for the 6-8 week timeline turnaround and am now going on week 18 with no communication. Extremely disheartened. UPDATE: they just informed me the couch wouldn’t be shipped til the beginning of next year. I have begun moving forward with a cancellation and refunding process.