Alibaba's Trade Assurance is a lie
Alibaba's Trade Assurance is sided toward the Supplier and is a total scam. China Suppliers push you toward it so they can get full payment. If something goes wrong they claim not their fault. Its the shippers fault. Best to pay half upfront to cover their costs, then if an issue you have some leverage. Update. After this review posted and appealing to Alibaba they still did not offer a refund. Buyer beware: Alibaba requires you do a full video of unpacking the products as photos aren't sufficient even through they say video is optional when submitting your supplier complaint. Supplier had us pay them upfront for the shipping costs to our door, so they were completely responsible to work this out with their freight forwarder in China and the shipper used to hand off the products into the USA. We did finally get a refund very quickly after we filed a complaint through our Pay Pal account as we paid through PayPal. Alibaba went ahead and complied with PayPal and gave use a courtesy refund.