Doorbell issue
ADT came out to address an issue with my doorbell camera. They did not quote me the possible additional charges. when the tech corrected the Wi-Fi issue he told me the $209 charge will be added on to my ADT account but it wasn't. the next day it was deducted from my checking account which they pull the info from where we pay online because we pay a monthly bill no automatic deduction!! I was extremely upset and angry and then my husband spoke to a tech named Carlos who said the charges would be waived and we will be refunded our money but we were not! Instead they're holding our money to pay our monthly bill for the next 2 months plus!! Well I want my money back in my account now!!I am very angry and disappointed at the way this was handled and I will be moving my security service as soon as possible!! Be very cautious of ADT!! do not trust them!! Geneva R