An absolutely terrible company
An absolutely terrible company. There are constant problems with their shipments. Four out of five packages arrive damaged, even when you pay extra for additional protective services such as cardboard reinforcement. As a result, the products inside also get damaged. I provided clear photos showing the condition of the packages upon arrival, including the damaged boxes and the damaged products. I explicitly asked Joyabuy to contact the shipping carrier and file a claim with the insurance company. Joyabuy claims that they are unable to do this and instead tries to brush you off with a ridiculous 5% shipping coupon. Meanwhile, they will of course most likely claim the damages through the insurance themselves. Absolutely unacceptable. This feels like a complete scam. Avoid this company.