Ode to Excellence
Customer service was excellent—there was a snag in delivery (due to unforeseen rules at place of delivery) and it took a few hours for the flowers to reach the recipient. “David” explained the situation and reassured me that the bouquet was wrapped to keep moist and would last, but if it didn’t, Ode would redeliver. It was, in fact, fine and the recipient was delighted with the bouquet.