Customer Services, doesn't not exists.
My GF and I decided to do a Euro trip. With all the issues going on with the middle east, we decided to go via Asia. Well I wish I never did that. Our agent messed our meal requirements up. So we tried to get in touch with China Easter. They finally got back to me the day of flying out, which took me to a website where I got blocked cause China has banned anything Google. Tried to download the App, apprently even doing that is impossible. So we pretty much sat on a plane for 28hrs with little to no food and the entertainment system didn't even work on 2 flights. I know you get what you pay for, but seriously. If you are going to offer International services, please beware that the rest of the world uses google and there needs to be a better form of services where customers can actually communicated to your staff. At the end of the day we got where we need to go, but very exhausted and hungry. I will never book with China Eastern again its too much effort for saving a couple hundred dollars. I would have book Cathy Pacific if I could go back in time.