UPDATE – September 4, 2026: Issue Resolved
I originally purchased 35 PSN $25 codes from SEAGM on August 29, 2026. Unfortunately, when I checked the codes, 27 out of the 35 had already been redeemed. I contacted SEAGM support and provided the requested information and evidence. The investigation took longer than I expected and required several follow-ups, which was frustrating. SEAGM eventually completed their investigation and confirmed that the issue was caused by their supplier. I’m now updating my review to reflect the final outcome. SEAGM refunded the affected amount to my SEAGM balance and also provided discount coupons as a goodwill gesture. I have used the resolution provided and consider the matter fully resolved. While the overall process could have been faster and smoother, I appreciate that SEAGM ultimately acknowledged the issue, took responsibility, and provided a satisfactory resolution. Thank you to the SEAGM team for resolving the case.