Manual SWIFT Refund
My approved refund of USD 1,200.02 for Case #1000386140050 has been stuck since August. The system keeps throwing "Refund failed" errors, and customer support keeps sending generic responses. I have submitted official bank verification proving my IBAN is active and ready for a manual EUR SWIFT transfer. I require the Executive Escalations Team to override the system lock and issue the manual transfer immediately along with the MT103 document. UPDATE (September 14): Still no progress or proof of transfer. Senior Support keeps sending generic "please wait" templates without providing the requested MT103 SWIFT document. The status remains stuck at "Bank processed refund" since September 2nd. I require the Executive Team to provide the MT103 document immediately so my bank can locate the funds. UPDATE (September 19): Instead of resolving the stuck transfer or providing the MT103, Alibaba support is now endlessly looping my case between different agents (Edwards, Masha, Linda) sending the exact same "wait 1-3 days" template. The transaction is still locked before "Refund Sent".