Paid for two oven cleans—Homecare has…
Paid for two oven cleans—Homecare has failed to provide either I have been a Homecare customer for several years and have paid for two oven cleans that the company acknowledges are still outstanding. Appointments have repeatedly been arranged and then cancelled by Homecare. The latest cancellation was on 2 September 2026. After I complained, I was told they could reinstate my appointment by cancelling somebody else’s, which I did not consider an acceptable solution. Having already given Homecare several opportunities to provide the services, I requested a refund. I was repeatedly told that they “do not give refunds”, despite the fact that they have taken payment and failed to deliver either of the two cleans. I submitted a detailed formal complaint and then sent a follow-up after receiving no acknowledgement. They are still ignoring me. I am extremely disappointed by the repeated cancellations, the refusal to refund services that were not provided and the complete lack of response to my formal complaint. I would not recommend paying into this type of plan based on my experience. I will update this review if Homecare responds and resolves the matter.